FAQ'S

TAT for sequin round is 2-3 weeks after round closes on OCT 11
IF YOU ARE ORDERING THE SEOND HALLOWEEN ROUND, YOUR ORDER WILL SHIP BY OCTOBER 5!

******EVERYTHING YOU NEED TO KNOW ABOUT THE HALLOWEEN AND HOLIDAY ROUNDS*********

SERIOUSLY! READ THIS! THIS IS VERY IMPORTANT TO MAKE SURE YOU GET YOUR HALLOWEEN STARS AND OMBRES IN TIME!!!!!!!!!!!!!!!!!!!!!!!!!

-SEPTEMBER 4-13

-OPENS AT 8 P.M. EDT

-REMINDER ABOUT HOW MY PRE-SALES WORK!!!!!!!!!!!! I have changed the wording from "pre-order" to "pre-sale". The ordering process has always been different than typical pre-orders (because the fabric has already been made and there is potential to sell out). I also have the fabric in hand, so the TAT is much shorter than a typical pre-order, but due to the tremendous influx or orders during a pre-sale week, it is impossible for me to get orders out within a normal retail time. This won't affect any of you, I just wanted you all to know the reason for the name change!

-Remember! Many colors will probably sell out! Especially the Glow-in-the-Dark! Order early to ensure you get what you want!

-YOU MUST ORDER THE HALLOWEEN PRE-SALE SEPARATELY FROM THE HOLIDAY PRE-SALE AND ANY RETAIL!!!!!!!!!!!!!!!!!! I AM SHIPPING THESE ITEMS FIRST! IF YOU COMBINE THEM WITH THE HOLIDAY PRE-SALE, YOU WIL HAVE TO WAIT UNTIL THE HOLIDAY PRE-SALE SHIPS. IF YOU COMBINE IT WITH RETAIL, YOUR ORDER WILL BE PUSHED TO THE BACK AND TAKE LONGER TO SHIP. DON'T DO IT!!!!!!!!!!!!

-TAT for the Halloween pre-sale is 1 week (AFTER the last pre-sale date). I will be cutting orders as soon as they come in though, so I will do my best to get them out ASAP.

-TAT for the Holiday pre-sale is 2-3 weeks (AFTER the last pre-sale date).

-Sezzle is available.

-I am NOT combining shipping anymore (unless you are International). It simply takes up to much time. Please look through the albums and do your best to make everything in one purchase. This isn't like most groups, where you need to cart everything within seconds or it will be gone. Yes. I recommend shopping early-on. But you don't need to make five different purchase to get what you want.

-I bulk print labels. Your package may sit in "limbo" for a week or two before it moves. I know, I know. It is evil for me to do, but it is really helpful for me to print this way.

-IMPORTANT!!!!! Additional shipping charges may be invoiced. This mostly applies to very large orders. It is really difficult to calculate the cost of shipping in advance, but I always do my best to give you the best pricing (while not completely squishy your tulle). And as always, I refund any overages over $1.00.

-If priority hasn't already been chosen (because of weight), I recommend choosing priority shipping. Everything is very delayed right now. Packages are sitting around at hubs for extended periods of times (sometimes not getting scanned). Order early, choose faster methods if necessary.

-Route shipping insurance is offered. If you want your goods covered (beyond want the selected carrier offers), you need to purchase this option. I will not cover any packages that have been lost or damaged.

-All of this info will be posted on the FAQ page on the website. You MUST agree to these terms before checking out. I will NOT answer e-mails asking if I will combine shipping or where an order is (if it is still within this time-frame). Or why a label has been sitting in pre-shipment.


 Non pre-sale TAT is 5-7 business day (will shorten again after pre-sale closes)

shipping times are EXTREMELY delayed due to COVID. 

Width: typically 58-60" (please see individual pictures)

Care: Wash in cold water, on delicate. Lay flat to dry. Do not iron (unless stated otherwise).

Flaws: In the custom printing process, flaws are bound to happen. I do my best to look over the fabric while cutting, but it is possible for me to miss something. Discounts WILL NOT be given for flaws smaller than a quarter or within 6 inches of the selvage.  If you receive fabric with a flaw larger than a quarter or greater than 6 inches from the selvage, please contact me at customerservice@fancypantsfabrics.com I will either discount your yardage or accept the fabric back for a refund.  This must be done within five (5) days of receipt of fabric.  This rule also applies to incorrect orders  if you received the wrong thing or you have been shorted, I will gladly fix it. Again, you must contact me within five (5) days of receipt of fabric  

Pre-Booking/Pre-orders: Please see individual photos for how long each order will take to be produced and sent to me.  

Lay-Buy: You can fins the full on information on Lay-Buy here: www.lay-buys.com In short, you will pay 50% down. Then, 4 weeks later, you will automatically be charged the remaining 50% along with a 1.9% fee (this fee is collected by the service, not me). DO NOT use Lay-Buy for retail orders. YOUR ORDER WILL BE CANCELED.

Shipping: Please see top of page for current retail processing and shipping times.  Please note, shipping costs can be a bit tricky with tulle. Sometimes the shipping cost ends up being more than what is necessary. Any shipping overages over $1 will be refunded. Multiple orders CANNOT be combined (unless shipping internationally). 

Refunds: ALL SALES ARE FINAL.  Exchanges or refunds will only be given in the event of a flaw(s) (that meets the criteria above). 

Fancy Pants Rewards: For every $1 you spend, you earn 1 point. Once you reach 100 points, you will receive a 10% off coupon towards your next order. Coupons and other discounts cannot be combined. You MUST create an account to get your rewards.

If you are ever unhappy or concerned about something, please email me. I can't help if I don't  know something is wrong. I am very easy to work with and want you to be happy! 

 

Email me at: customerservice@fancypantsfabrics.com